Service Connection Information

To electronically apply for utility services you will be asked to upload a copy of your US government issued ID during the application process and to pay your deposit and potential connection fee. Deposits and fees are broken down below.

Deposits required are:

• Rentals — $150
• Owner-occupied — $100
• Businesses will be determined by kilowatt usage, ranging from $300 to $500

Deposits may be deferred for renters and owners with a co-signer or a two (2) year history letter of credit form a previous utility service account. Businesses can have deposit deferred by letter of credit only. Renters and owner occupied shall receive a deposit credit after two (2) years, if they have kept their utility accounts current. Businesses will be two (2) years. Applications received after 10 a.m. will be connected the following business day.

At the time of application a connection fee will be charged to new residents in connection with the comprehensive fee schedule adopted by the City.

Garbage & Recycling

You can request a recycling can or additional garbage can from Public Works.
Garbage & Recycling


Gas utility services are provided by Dominion Energy. They can be contacted by calling (800) 323-5517 or visiting their website

Utility Accounts

A combined bill for all utility services is mailed the first week of every month. Payment is due by the 25th of the month. Past due balances are charged a 1.5% late fee on the unpaid balance.

Sign up for residential utilities
Sign up for commercial utilities

Shut-Off For Non-Payment

If an account is 20 or more days past due, the account is considered delinquent, and electric service will be shut off. There will be a $10 penalty fee charged for shut off notices that are mailed out. To have service reconnected, the full amount owing on the account (both past due and current balances) plus a $40 service fee must be paid.

Equal Pay Plan

An Equal Pay Plan is available for qualified residents. The Equal Pay Plan for utility services allows residents to pay equal monthly payments year round.
Equal Pay Plan

Landlord’s Responsibilities

Generally, where multiple units are serviced by one water meter, landlords are required to pay for the water and sewer charges. Although not required, a landlord/owner can request that the service automatically be put back in their name when their property becomes vacant.

Landlord Agreement

Paperless billing

Go Paperless