Dispatch & General Information

450 West 700 North

Springville, UT 84663

 

(801) 489-2750

 

Frequently Asked Questions

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  • Power Outages

  • WHAT NUMBER DO I CALL TO REPORT AN OUTAGE OR CONTACT SOMEONE AFTER HOURS?

  • Please call the Outage and After-Hours phone number at (801) 489-2750.

  • WHAT DO I DO IF I EXPERIENCE A POWER OUTAGE?

  • Look to see if your neighbors’ lights are on and if the street lights are on. If your neighbors’ power is on or the street lights are on, it is likely that the outage is isolated to your house. If so, locate your breaker panel and see if any of the breakers are in the tripped position. If they are, reset any tripped breakers. There is also a main disconnect that is located on the same panel as the electrical meter (normally outside). If your power is still off after doing the above, or you need assistance, please call Electrical Dispatch at (801) 489-2750.

  • Customer-Owned Generation

  • I HAVE ALREADY INSTALLED A CUSTOMER-OWNED GENERATION SYSTEM; IS MY RATE GOING TO CHANGE?

  • The Net Metering Pilot Program was created for customers who installed customer-owned generation systems from June 2008 to December 2017. These customers are grandfathered into the traditional net metering billing schedule until January 1, 2033.

  • WHAT SHOULD I CONSIDER BEFORE INSTALLING SOLAR?

  • Check out these 10 things from the American Public Power Association:
    http://appanet.files.cms-plus.com/PDFs/Solar%20Infographic%2010%20Things.pdf

  • DOES SPRINGVILLE CITY OFFER NET METERING?

  • The Net Metering Pilot Program was created for customers who installed customer-owned generation systems from June 2008 to December 2017. These customers are grandfathered into the traditional net metering billing schedule until January 1, 2033. Systems installed after January 1, 2018 will be enrolled in the Customer-Owned Generation Program.

  • HOW MUCH WILL I BE CREDITED FOR MY EXPORTED ENERGY THAT IS RECEIVED BY SPRINGVILLE CITY’S POWER GRID?

  • Springville City credits customers at .04¢ /kWh for exported energy received by Springville City’s power grid. This price is representative of wholesale market pricing currently paid by Springville City Power. The credit may be reviewed by the City Council annually as market conditions change. Power generated and used at the same time on the customer’s premises benefits the customer by avoiding the retail rate.

  • WHY DID SPRINGVILLE CITY DISCONTINUE THE NET METERING PILOT PROGRAM?

  • Traditional net metering compensation schemes shift infrastructure and operations/maintenance costs to customers who have opted not to install customer-owned generation.


    The following are videos explaining the relationship of distributed generation to the use of the grid.



  • DOES SPRINGVILLE ALLOW BUSINESSES TO GENERATE POWER?

  • Yes, as of March 19, 2018. Check this out:

  • Electric Department General Info

  • WHO DO I CALL TO CONNECT OR DISCONNECT MY POWER?

  • To have your power connected, please call Springville City’s Utility Services at (801) 491-7860 or visit the Utility Services page.

  • WHO DO I CALL IF I HAVE A UTILITY QUESTION?

  • If you have a question about your utilities, please visit the Utility Services website or call (801) 491-7860 during business hours.

  • WHO DO I CALL FOR TEMPORARY POWER?

  • If you are building and need temporary power, it is necessary to fill out and submit an application with Springville City’s Community Development department. When the plans have been approved and the fees are paid, Community Development will contact the Electrical department and approve the connection of temporary power.

  • WHO DO I CALL TO REPORT A STREET LIGHT THAT IS OUT?

  • Please call Electrical Dispatch at (801) 489-2750. Street lights are repaired weekly.

  • WHO DO I CALL IF THERE ARE TREE LIMBS NEAR THE POWER LINES?

  • To report tree limbs near power lines, please call Electrical Dispatch at (801) 489-2750. An electrical department employee will investigate the problem and inform the necessary personnel. Please be aware that cable television and telephone services also use overhead lines and you will need to report the issue with those companies as well.

  • WHY ARE THERE PAINT MARKINGS ON MY PROPERTY

  • The markings are for underground utilities — natural gas, power, water, sewer and others. State law requires that underground utilities be marked before any excavation. Please visit Blue Stakes for more information.

  • WHAT ARE AMI (automated or smart) METERS AND WHAT DO THEY DO?

  • The AMI (automated or smart) meters allow the Electrical department to accurately read meters for usage and demand.

  • IS SPRINGVILLE CITY A MEMBER OF UAMPS (Utah Associated Municipal Power System)?

  • Springville City is a member of the UAMPS organization which provides the following assets:

    • Power companies can pool resources to provide diversity of resources.
    • Scheduling services for Federal hydro power.
    • Load following service to assure uninterrupted power supply 24/7.
    • Power resource projects jointly developed which provide economy of scale to members, i.e.: San Juan, IPP-3, wind power and Nebo Power Station.
    • Lobbying for Federal and State legislatures to ensure fairness by lawmakers.
    • Training of electrical employees to enhance their skills in many specialties.
    • Joint ownership of various pieces of equipment used by SCLP in teaching school-age children about electrical safety.
    • Joint ownership of equipment used in system maintenance.
    • Joint ownership of power transmission lines.